Structural equation modelling with IBM SPSS Amos
This paper considers the role service quality plays in predicting customer satisfaction and customer behavioral intentions in two types of service industries: lodging and retail banking.
This paper considers the role service quality plays in predicting customer satisfaction and customer behavioral intentions in two types of service industries: lodging and retail banking.
In these videos Jarlath Quinn introduces the concept of Structural Equation Modelling with SPSS AMOS. In the first video Jarlath uses the example of creating a simple linear model to illustrate the functionality in the AMOS interface.
In these videos Jarlath Quinn introduces the concept of Structural Equation Modelling with SPSS AMOS. In the second video Jarlath shows how to perform a basic Confirmatory Factor Analysis in AMOS.