This paper considers the role service quality plays in predicting customer satisfaction and customer behavioral intentions in two types of service industries: lodging and retail banking.
Structural equation modelling with IBM SPSS Amos Read More »
In these videos Jarlath Quinn introduces the concept of Structural Equation Modelling with SPSS AMOS. In the first video Jarlath uses the example of creating a simple linear model to illustrate the functionality in the AMOS interface.
Introduction to structural equation modelling with SPSS Amos – part one Read More »
In these videos Jarlath Quinn introduces the concept of Structural Equation Modelling with SPSS AMOS. In the second video Jarlath shows how to perform a basic Confirmatory Factor Analysis in AMOS.
Introduction to structural equation modelling with SPSS Amos – part two Read More »
